The developer has acknowledged it and points affected players to a support ticket with proof of purchase. One player reports the content appearing on its own after a restart — recorded as a second position, not as the fix.
Open a support ticket at support.fictions.com with proof of purchase — that is the route a developer gave in the thread, and it is the only route anyone from the team has endorsed.
Where this is being asked · Steam Community, in a thread from players whose pre-order or Deluxe Edition entitlement did not appear in game. A developer replied in the thread, which is what makes this one answerable rather than a gap.
Evidence
The answer, broken into claims
A grade describes sourcing, not truth. Inferred means we concluded it and the reasoning is shown; unverified means someone asserted it and nobody stands behind it.
OfficialThe fix route is a support ticket with proof of purchase.
Sam [developer] in the Steam thread.
OfficialThe pre-order grant is 30,000 Amber; the Deluxe grant is 100,000 Amber.
Fictions support article 51471666086035.
UnverifiedA game restart can make the content appear.
One player in the same thread. No developer endorsement and no second report.
§01
The route the developer gave
Sam, posting as a developer, directs affected players to open a support ticket with proof of purchase. The publisher’s only published contact route is support.fictions.com. Worth knowing before you file: that host returns 403 to automated fetching, so we cannot verify the ticket form from here — it is the address the developer gave, checked as an address rather than as a working flow.
§02
The second reported route, which is not the answer
One player in the same thread reports that the content simply appeared after restarting the game. That is worth trying before you file a ticket, because it costs nothing. It is not the answer to this question: it is a single unconfirmed report, no developer has endorsed it, and nobody has established whether the restart caused it or the entitlement arrived on its own timetable. Two incompatible recovery routes are on the record and this page publishes both rather than picking the tidier one.
§03
What you are owed
The publisher’s own support article states the grants: 30,000 Amber for the standard pre-order and 100,000 Amber for the Deluxe Edition. That is the figure to quote in a ticket, and it is first-party rather than community-sourced.
Expiry condition
What would have to change for this answer to be wrong
An answer about a live-service game without this is an answer with a hidden expiry date.
A patch restores the entitlement automatically, or the publisher posts a self-serve fix. Neither has happened; there are no patch notes and no known-issues list as of 5 August 2026.
Citations
Every source, with its date
A complaint posted before 30 July 2026 describes the playtest, not the game you bought, and a source whose publication date nobody captured cannot show that it postdates launch either. Both are flagged rather than quietly mixed in.
That Sam [developer] directs affected players to open a support ticket with proof of purchase, and separately that one player reports the content appearing after a game restart. Read 2026-08-05; the thread carries no absolute post stamp.
The publisher’s own statement of the grants — 30,000 Amber for the standard pre-order, 100,000 for the Deluxe — and that this is the only published route for a support ticket. Linked at the support root: the article number is recorded but the host returns 403 to automated fetching, so the deep link could not be reverified.
Related questions
Open a support ticket at support.fictions.com with proof of purchase. That is the route the developer gave in the Steam thread.
